Terms of Service
Thank you for choosing The Crimson Store for your home décor and gifting needs. We are committed to providing you with high-quality products and exceptional customer service. Please read these Terms of Service carefully before making a purchase.
1. Ordering and Payment
When placing an order with The Crimson Store, you agree to provide accurate and complete information. We accept various payment methods to ensure a seamless and secure checkout process. Your payment information is encrypted and protected to safeguard your privacy.
2. Shipping and Delivery
We strive to process and ship your order as quickly as possible. Our shipping partners ensure safe and timely delivery of your selected product. Please note that shipping times may vary depending on your location. You will receive a confirmation email with tracking information once your order has been shipped.
3. Returns and Refunds
We want you to be completely satisfied with your purchase from The Crimson Store. If, for any reason, you are not satisfied with your purchase, you may request a return within 7 days of receiving the item. To be eligible for a return, the item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging.
Please contact us at orders@thecrimsonstore.in to initiate a return. We will provide you with a return shipping label and instructions on how and where to send the package. Please note that items sent back without prior authorization will not be accepted.
Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
4. Damages and Issues
Upon receiving your order, please inspect it carefully. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately at support@thecrimsonstore.in. We will evaluate the issue and make it right.
5. Exceptions
Certain items are non-returnable, including perishable goods like candle, customized products, hazardous materials, flammable liquids, or gases. We also do not accept returns on sale items or gift cards. If you have any questions or concerns about a specific item, please reach out to us for clarification.
6. Intellectual Property
All content on The Crimson Store website, including images, text, and logos, is protected by intellectual property rights. You may not use, reproduce, or distribute any content without our prior written consent.
7. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal data.
8. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us at support@thecrimsonstore.in. Our dedicated customer support team will be happy to assist you.
By making a purchase from The Crimson Store, you acknowledge and agree to these Terms of Service. We appreciate your trust in our products and services and look forward to serving you.