Store Shipping Policy
At The Crimson Store, we strive to provide a seamless and efficient shipping experience for our customers. We understand the importance of receiving your products in a timely manner, and we are committed to delivering your order as quickly as possible.
Processing Time:
Once your order is placed, please allow 1-2 business days for processing. Our dedicated team will carefully prepare your order for shipment, ensuring that it is securely packaged to prevent any damage during transit.
Shipping Methods:
We offer reliable shipping options to ensure that your order reaches you safely. We partner with trusted shipping carriers to deliver your orders to your doorstep. The shipping methods available for your order will be displayed at checkout, and you can choose the option that best suits your needs.
Shipping Times:
The shipping times will vary depending on your location and the shipping method selected. As a general guideline, please refer to the estimated shipping times below:
- Surface Shipping: 4-8 business days from dispatch
- Air Express Shipping: 1-3 business days from dispatch
Please note that these are estimated shipping times and may vary due to factors beyond our control, such as customs clearance procedures or unforeseen delays caused by the shipping carrier.
Shipping Costs:
The shipping costs for your order will be calculated based on the weight and dimensions of the package, as well as the destination. The exact shipping cost will be displayed at checkout before you complete your purchase. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your suncatchers.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment and estimate the expected delivery date. Please note that it may take up to 24 hours for the tracking information to be updated in the carrier's system.
Shipping Restrictions:
While we strive to offer worldwide shipping, there may be certain restrictions on shipping to certain locations due to customs regulations or other factors. If you encounter any issues during the checkout process regarding shipping to your desired destination, please contact our customer support team, and we will do our best to assist you.
Shipping Questions:
If you have any questions or concerns regarding the shipping of your order, please don't hesitate to reach out to our customer support team. We are here to provide you with the information and assistance you need to ensure a smooth and satisfactory shipping experience.
Customer Satisfaction:
At The Crimson Store, customer satisfaction is our top priority. We take great care in packaging and shipping your products to ensure they arrive in pristine condition. If you have any issues with your order or need further assistance, please don't hesitate to contact us. We are committed to resolving any concerns and ensuring your complete satisfaction.